Common questions
- How do I place an order on the website ?
When you find an item that interests you, select the desired size, choose the color and define the desired quantity. Then click the " BUY NOW " button. You can continue browsing and add more items to your cart, or proceed to the "Checkout" process using the "Checkout" button.
- What is the Estimated Delivery Time ?
The estimated deadline is 25 to 45 calendar days after the order is placed.
- If the product doesn't fit, can I exchange it ?
Certainly! Simply contact our customer service team within 7 days of receipt, using the WhatsApp number in the footer of the website.
- How will I know if my order has been received by you ?
Once you complete your purchase, an order confirmation email will be sent validating your purchase.
- Payment Refused, But Limit Available. What happened ?
Don't worry, there is no problem with your card. This is as a preventive measure against fraud by our payment provider. We ask that you carefully review the information filled in during the checkout process and confirm that everything is correct. Try again and, if you still can't, consider using a card from another brand. If the problem persists, contact us via WhatsApp to complete your purchase.
- How do I track the delivery of my order ?
Once your purchase is complete, you will receive the tracking code for your order by email where you can check its location on the postal website.
